The Tri-Cities area of Washington state, which includes Kennewick, Pasco, and Richland, provides a wide range of emergency services to ensure the safety and well-being of its residents. This guide offers comprehensive information about emergency contacts and resources available to the community.

Emergency Contacts at a Glance

For immediate assistance in any emergency, dial 9-1-1.

Essential Emergency Services

Ambulance, Fire, and Police

• Emergency Number: 9-1-1

Alcohol & Drug Help Line

• Phone: 1-800-562-1240
• Available 24/7 across Washington State for assistance and support related to substance use.

Child Help Hotline

• Phone: 1-800-422-4453
• Open 24 hours a day, 7 days a week for child safety and welfare assistance.

Domestic Violence Hotline

• Phone (Local): 509-582-9841
• Phone (Toll-Free): 1-800-648-1277
• Available 24/7 for confidential support and resources for those experiencing domestic violence.

Lourdes Health Crisis Services

• Phone (Local): 509-783-0500
• Phone (Toll-Free): 1-800-783-0544
• Provides crisis intervention and support 24 hours a day, 7 days a week.

Poison Control

• Phone: 1-800-222-1222
• A 24/7 resource for poison-related emergencies and advice.

Support, Advocacy & Resource Center (SARC) Hotline

• Phone (Local): 509-374-5391
• Phone (Toll-Free): 1-888-846-7273
• Provides support for victims of violence and assault.

National Suicide Prevention Lifeline

• Phone: 1-800-273-8255
• Available 24/7 to offer confidential support for people in distress.

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Comprehensive Emergency Contacts List

Fire and Police Emergencies

• City of Pasco Fire Department and Police Department: Dial 9-1-1 for emergencies.

Natural Gas Leaks

• Cascade Natural Gas
  • Phone: 888-522-1130
  • Important: In case of a natural gas leak, open all doors and windows, evacuate the premises immediately, and do not use any phones inside the building.

Non-Emergency Police and Fire Dispatch

• Phone: 509-628-0333
• For non-emergency situations that require police or fire assistance.

Power Outages

• Franklin PUD
  • Local Phone: 509-542-5300
  • Toll-Free: 800-638-7701
  • Safety Note: Stay away from downed power lines and report them immediately.

Street and Road Maintenance

• City of Pasco Public Works – Emergency Dispatch
  • Phone: 509-545-3463

Water and Sewer Maintenance

• City of Pasco Public Works – Emergency Dispatch
  • Phone: 509-545-2737

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Emergency Preparedness Contacts and Resources

Emergency Resource Guide (PDF)

Access a comprehensive Emergency Resource Guide that provides detailed steps for preparation and response during natural disasters or other crises.

Emergency Preparedness Tips

• Keep a list of emergency contact numbers easily accessible.
• Prepare an emergency kit that includes non-perishable food, water, flashlights, batteries, a first aid kit, and essential medications.
• Stay informed through local news and alerts to monitor potential weather and environmental hazards.

Language Support

For non-English speaking residents, translation services are available through various local agencies to ensure all community members have access to vital information and services.

Local Area Distinctions

Kennewick

• Emergency Services: The Kennewick Police Department and Fire Department are fully equipped to handle city-specific emergencies and partner with regional services to cover a wide range of incidents.
• Non-Emergency Contact: 509-628-0333

Pasco

• Public Works Services: In addition to emergency response, the Pasco Public Works department ensures that critical infrastructure like roads and water systems remain operational during emergencies.
• Public Works Contact: 509-545-3463

Richland

• Community Safety Initiatives: Richland’s emergency services are well-integrated with neighboring cities, enhancing their ability to respond quickly and effectively.
• Richland Emergency Contact: Dial 9-1-1 for immediate assistance.

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